Return Policy
At Black & Fluff, we’re dedicated to providing an exceptional shopping experience, and we want you to be completely satisfied with your purchase. If you’re not, we’ve designed our return and refund process to be as simple and straightforward as possible. Please review our policy below.
Return Eligibility
You have 30 days from the date of purchase to return items. To qualify, items must be unused, in their original condition, and in the original packaging. Please note that any item showing signs of use, damage, or alterations may not be eligible for a refund.
Initiating a Return
To start a return, please contact our customer support team for a return authorization. You are responsible for covering return shipping costs, and we recommend choosing a shipping method that includes tracking. Please be aware that the original shipping costs are non-refundable.
Refund Process
Once we receive and inspect the returned item, we will notify you via email regarding the refund status. If approved, the refund will be processed back to your original payment method within 5 business days. Please note that the refund does not include any original shipping charges.
Refund Delays
If you haven’t received your refund after the processing period, please check with your bank or credit card provider as processing times may vary. If you still haven’t received the refund, feel free to contact us at contact@blackandfluff.com for further assistance.
Defective or Damaged Items
If your item arrives defective or damaged, you may qualify for an exchange. Please reach out to our support team with photos and details, and we will arrange for a replacement of the same product.
Return Address
To return your item, please send it to:
867 Boylston St, Boston, MA, 02116, United States
Return shipping costs are your responsibility unless the item arrived damaged or defective.
Contact Us
If you have any questions or need assistance with your return, feel free to reach out:
- Email: contact@blackandfluff.com
- Phone: +1 617-341-9967
- Support Hours: Monday to Friday, 9 AM – 5 PM
- Address: 867 Boylston St, Boston, MA, 02116, United States
We’re here to make your shopping experience smooth and enjoyable!