Return Policy

At Black & Fluff, we’re dedicated to providing an exceptional shopping experience, and we want you to be completely satisfied with your purchase. If you’re not, we’ve designed our return and refund process to be as simple and straightforward as possible. Please review our policy below.

Return Eligibility

You have 30 days from the date of purchase to return items. To qualify, items must be unused, in their original condition, and in the original packaging. Please note that any item showing signs of use, damage, or alterations may not be eligible for a refund.

Initiating a Return

To start a return, please contact our customer support team for a return authorization. You are responsible for covering return shipping costs, and we recommend choosing a shipping method that includes tracking. Please be aware that the original shipping costs are non-refundable.

Refund Process

Once we receive and inspect the returned item, we will notify you via email regarding the refund status. If approved, the refund will be processed back to your original payment method within 5 business days. Please note that the refund does not include any original shipping charges.

Refund Delays

If you haven’t received your refund after the processing period, please check with your bank or credit card provider as processing times may vary. If you still haven’t received the refund, feel free to contact us at contact@blackandfluff.com for further assistance.

Defective or Damaged Items

If your item arrives defective or damaged, you may qualify for an exchange. Please reach out to our support team with photos and details, and we will arrange for a replacement of the same product.

Return Address

To return your item, please send it to:

867 Boylston St, Boston, MA, 02116, United States

Return shipping costs are your responsibility unless the item arrived damaged or defective.

Contact Us

If you have any questions or need assistance with your return, feel free to reach out:

  • Emailcontact@blackandfluff.com
  • Phone +1 617-341-9967
  • Support Hours: Monday to Friday, 9 AM – 5 PM
  • Address 867 Boylston St, Boston, MA, 02116, United States

We’re here to make your shopping experience smooth and enjoyable!